ATRUC5055658 - 106.99 paid, no items received, so where is her refund? Sorry to say that I had a very bad experience with Atruchecks. When I asked for a refund three times! They were quick to respond and resent my confirmation email. I had to call the bank and gov.uk to report this company as a scamming. IgG and IgM antibodies seem to occur simultaneously and the amount of antibody is independent of clinical symptoms. I felt safe during all that process and I am very thankful. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. They are horrendous and should be forced to pay all refunds. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. Companies can ask for reviews via automatic invitations. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. Ordered for day 2 and 8 COVID-19 test kits. Join the 1,619 people who've already contributed. Would select zero stars if possible. Companies can ask for reviews via automatic invitations. Blood tests from 29. Join the 1,619 people who've already contributed. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I sent a second email to no avail. Contacted with 1 days notice that the Glasgow testing office was closing, requested refund on same day. 16 tests included. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. Had a positive test but did an NHS test, negative! Ordered 2 sets of day 2 and 8 tests. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. Avoid at all costs. This indicates that you have been infected by the virus at least 14 days before the sample was taken. This is not acceptable. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. I emailed them concerning this and nothing was done. DHL was contacted too, but nothing was ever received to start with. What shocks me the most is the blatant and wilful disregard. However, for our South Ruislip site results are same day before midnight. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . Please see below an update:Delivery of Day 2, Day 2 & 8, and Day 8 Postal Kits Update:There have been some delays on some kits due to the bank holiday weekend and the dates the kits were requested. Lowest cost test is "sold out". Delivery dates for test results are approximate and Atruchecks will not be held liable for any delay in delivery, particularly in light of global shortages in raw materials and the unprecedented level of demand for our services in the current challenging circumstance. I had to use the NHS testing service instead. So we cannot get test registered or get money back. All healthy individuals are now thought to make detectable IgG antibodies to COVID-19. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . Despite me messaging them several times. Theses guys must be pocketing hundreds of thousands from this scam. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. We use dedicated people and clever technology to safeguard our platform. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. We will investigate and aim to respond within 28 days with a resolution. | Read 941-960 Reviews out of 1,531 How many stars would you give atruchecks.com? I cannot get hold of a single person to tell me where my tests are. Only three arrived. 2023 Trustpilot A/S. In the end I gave up in frustration. Disturbingly, Trustpilot warns . I think this is the legal action being taken mentioned on trustpilot! I have received no response to several requests for a refund. Your results will be displayed as a positive or negative. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. The website states you should have your results within 24 hours. Ordering tests that are never received is leaving buyers empty-handed. Find out how we combat fake reviews. Customer services is non-existent. please avoid. Am currently suing them in small claims court for return of my monies. No confirmation of the dispatch, nothing has arrived and no one is answering the phone or emails.100% scam and money collection business. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. Will not RECOMMEND them at all.In short words, I booked for days 2 & 8 test.Package was received after paying 29:99 for the DHL to deliver the kit.No results has been received for both days test.Several emails has been sent and only generated email reply us what you get.You can't get to speak to anyone on the customer phone line.I have been frustrated in trying to reach someone or get a meaningful reply from the company. Covid19 testing, Coronavirus testing. | Read 681-700 Reviews out of 1,532 If this is the case please visitnhs.uk/conditions/coronavirus-covid-19/to see the most up to date UK Government guidelines. I paid 121.99 including postage. On my complains got auto emails. Do you agree with atruchecks.com's TrustScore? Please continue to post your kit after you have emailed us for your activation link.RESULTS UPDATEIf you are chasing results, please: 1. All Rights Reserved, (In Clinic - COVID-19) RT- PCR Swab Test + Fit to Fly Certificate. I have received no response to several requests for a refund. Bought a test, paid 26 for it to arrive quickly. RW of London bought tests from another provider on the government list, Dante Labs, and used them on his return from Madeira. Ordered covid tests. We have availability 7 days a week between 09:00 am to 16:00 hours. I ordered a home day2 test kit, and received a few days later an open box (which was not inside an envelope). Three convenient options to collect your sample. Even Randox doesn't threaten to sue people who complain about it. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. Very satisfied with their customer service . Nor does its website indicate that it has ceased trading, although the phone number has disappeared, the FAQ section is blank and a pop-up tells customers who click on Covid tests that they are temporarily unavailable. Results are next day before midnight. Day 2 and 8 tests never arrived. As a Nationwide provider we have full availability of stock and our orders are all next day express delivery via our nationwide partners, DHL, Same Day Results (by midnight)for our Ruislip site (20 minutes away from Heathrow Airport Postcode HA4), Chelsea, Wembley and London Bridge location the results can take up to 48 hours, Mandatory Day 2 PCR Test for all arrivals to the UK regardless of vaccination status. This is a scam, the order never arrived.They never answer their support line or email.DO NOT ORDER WITH THEM!!! Day 2 and 8 postal test results never received. they charged 39 and a further 16 for DHL delivery Con 1. Results in 15 minutes and certificate within 3 hours. "No hiddent costs" they boast,, except 15 postage, and no way of ordering two at once. I ordered two Day-2 tests and only received one. 2023 Trustpilot A/S. Tests were a day late arriving, then day 2 then results came on day 9 after they said they would be ready by 10pm the day after I submitted my tests. In one word: AVOID.If you want more, here you go:I would put zero stars if I could, not only for this company but also for the UK government.I took their details from the government's approved list. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. It appears they forgot to send a follow up instructions. Day 2 and 8 postal test results never received. Could not reach an operator at their call center, emails not answered. The stuffs are so professional. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. We also ensure all reviews are published without moderation. From TrustScore to star rating. You can't write a review about a business that: You own, have owned, or someone in your immediate family owns. How many stars would you give atruchecks.com? On a personal level, its a waste of 58, he writes. These antibodies can be detected from about day 2 after the onset of symptoms with 100% seroconversion by day 20. Avoid them, and choose another supplier. Confidential results Your experience matters. Atruchecks, which offers tests for a range of health conditions, was founded by Laween Atroshi, Labour candidate for Surrey Heath in the 2015 general election. I may be forced to involve the police. Our team will contact you to make the necessary arrangements. How many stars would you give atruchecks.com? Please avoid for your own sake. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. Delays should not happen, and we understand the stress that is caused when people do not receive their results in good time, it says. All rights reserved. Find out how we combat fake reviews. I'm chasing it but it seem very complicated. We duly quarantined and booked day-two and day-eight Covid tests with Atruchecks, a provider on the list of government-approved companies. It goes against our guidelines to offer incentives for reviews. Didn't even had an apology and obvious didn't have a refund. I paid for a covid test and no results were ever delivered. I waited for 3 hours at their site. Never received any other emails despite emailing them every 24 hrs. Is a direct competitor to a business you own or work for. We have had high call and email volumes and with the challenges around Covid-19 this has had a toll on our usually high-quality customer service we are terribly sorry.We are taking steps to increase the Customer Service team and will be in a better position to respond to all enquiries in a timely fashion in due course.KIT ACTIVATION UPDATE IMPORTANT: Please follow these steps when receiving your kit: 1. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. Please give my money back. Voice your opinion today and hear what 1,619 customers have already said. Atruchecks did not respond to a request for a comment. I had the same experience as everyone here. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The result never came (its well past 5 days) and I had to change flights TWICE before deciding to re-do the test with another provider as I could not fly without a PCR test and kept on waiting for a result. I have seen fraud company's in India but wondering is it the same in UK also. The 'front page' price was 5.99 and after giving all the info it was suddenly 54.99 - maybe they just want to gather our data? Weve since discovered dozens of others are reporting the same issue. Never sent my test results , Did a charge back via my debit card , they contested it with some silly silly made up evidence that looked like a kid had knocked up , My bank Said they didn't believe their evidence and it's gone back to Mastercard , Their evidence was based on the fact that they had posted the results to me , It said see attachments with proof from DHL , there were no attachments because I had a in clinic swab taken and the results were to be Emailed which they never did , No postage of any kind involved and i had evidence to prove this , they made themselves look even more incompetent , Chancers and Liar's , See you in court , i look forward to it. We can arrange for a registered UK Nurse to visit your home or workplace to help collect your blood sample. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. Do not get your test from here. Never received the results. I have had a very bad experience with Atruchecks. I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. Firm offers 92 two-swab . Please consider this message as receipt of your email. Finger-prick blood. Scam scam scam. Email us with the subject header as PIN NUMBER2. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. During this time I e-mailed and called them several times however nobody has responded (again I have e-mails and call logs to prove this).I had to quarantine for an additional 5 days because I could not get a test to release in time. My Day 2 Test, for which I paid over 50, never arrived. The number in the website go unanswered or automated response. Confidential results How many stars would you give atruchecks.com? Boots don't answer the phone. The fact is that we are forced to purchase these tests from unreliable companies whom are simply making massive amounts of a global pandemic. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. !This is a supposed government approved company. This review is factual. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. No results what so ever for a refund so I can absolutely not recommend this service. I had to use the NHS testing service instead. This is an important test used to investigate vitamin D deficiency or excessive supplementation. The number in the website go unanswered or automated response. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. Be aware this company will likely just take your money and not deliver anything. Didn't receive one set of day 2 and 8 tests due to delivery issues. We also ensure all reviews are published without moderation. In your kit there is an opportunity to record the date/time of the swab. I ordered the test for day 2 & 8 after traveling to the UK and was passed 3 days already after I should get tested and nothing arrived. You will then have the results emailed to you. Join the 1,619 people who've already contributed. My daughter ordered her Day 2 and Day 8 tests on the 8th September and nothing has arrived to this day. This should have been 0 star!Day 2 and 8 kit ordered but none received. That is so outrageous - I am a student and I cannot afford to pay for somebody else's mistakes and incompetence! Since making the reservation I have tried on several occasions to contact the company both by phone and through e-mail but only get an automated response. | Read 221-240 Reviews out of 1,531 Atruchecks sent me someone elses results with full personal details. Customer service is non existent and the c9mpany cannot be trusted. DO NOT use this company!!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. My husband and I needed Day 2 tests for our return to the UK. How many stars would you give atruchecks.com? My husband and I needed Day 2 tests for our return to the UK. Find out how we combat fake reviews. I strongly recommend people use other test providers. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . Include an address and phone number. How has it managed to get government approval?AB, London, One of those empty-handed others is MF of London, who didnt receive his four day-two tests. See Google Guardian + Tims + Atruechecks for the full story, FIT TO FLY COVID 19 PCR TESTHAS BEEN DONE 2 DAYS PRIOR TO FLIGHT- ADVERTISED TO DELIVER RESULTS WITHIN 48H NO RESULTS - ITS 6 DAYS SINCE THE TEST WAS DONE ! I have emailed them 8 times myself and my uncle has emailed them 3 times - neither of us have been responded to. We also ensure all reviews are published without moderation. Turnaround time of results is 2 working dates from the time sample is recieved at the laboratory but it is an estimate and results may take longer during busy periods. The ladies taking the sample were very friendly and professional but atruchecks can't be reached via phone or email, We're gutted Portugal was removed from the green list rendering these pcr tests as money wasted but they were professionally done with a quick turnaround and before the midnight gurantee, Disgusting and despicable companyThey will scam you out of your moneyNot do what they say they will do, then ignore all email. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Booked a 2nd day COVID test on Tuesday and paid for next day delivery!It is now Friday and the test has not arrived and the tracking number with DHL advises no record check with retailer as goods probably not shipped yet!Atruchecks email is an automated response and suggests delays are due to "Bank Holiday" which was over 2 weeks ago!!!!! I am speaking with trading standards regarding this. No responses by email. Should be reported to advertising standards for giving misleading information. Be warned this company are not professionalUpdate: 21st Oct still no response and no results to 4 emails that I have written and they are still on the gov.uk web site! Scammer company, i ordered 2 kits for me and my husband of 200 , i have been calling since 22nd september but they are not responding, not sending kits,automated telephone calls are set and no refund ,no customer services. Email your.problems@observer.co.uk. Surely this is THEFT!!! Here are 8 tips for writing great reviews. Definitely move onto next provider! No response to multiple emails or calls at number listed. All Rights Reserved. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. brought from them 2 test for day 2 and day 8 .. nothing came and they took my money off .. 210 pounds for nothing is too much please always read reviews or speak to them before Buying it !! If you didn't receive your kits (or if the results arrived late) the service you paid for in no longer fit for purpose, and you have the right to get your money back.Call your bank, explain the situation and start a chargeback claim. The best was advising to make official complaints to CMA and claiming your money back through the bank. We would advise you to do your day 2 test as soon as it is with you. The system enables the use of various . Absolute SCAMMERS! Purchase. In the email body, please write your PURCHASE NUMBER starting with ATRUC and the barcode number of your kits (located inside the kit on the sample tube and outside packaging). Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. Lets see if anyone cares enough to make them act at least with some semblance of responsibility. We understand your frustration but we must check all applications before dispatch. Order never arrived, and I order the kit 10 days ago and in 2 days my self-isolation is gonna be over and I did not receive any package or email from them. they have never responded to me.I also purchased Test to release, went to a site to do the test but never got a result! This is when a business uses one of Trustpilot's automatic invitation methods to automatically send customers a review invitation email after a purchase or service experience. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. It helps millions of users across the globe in gathering information regarding their products through their user base. All reviews since June . AVOID THIS SCAM COMPANY! | Read 41-60 Reviews out of 1,531 A company that returns all correspondence marked 'Return to Sender'. Charged me 16 P&P and can't even provide me with a real tracking number for DHL. On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. Verification can help ensure real people write reviews about real companies. They do not answer phone calls or return emails. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. Thank you for the easy service. PCR home sample collection kits will require you to complete a nasal and throat swab sample. No replies to emails, phone calls unanswered. Very unethical and misleading. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. Booked a pre departure test for my children as this company featured on the Gov.uk site. Despicable people. Your home sample kit will allow you to take the test in the comfort of your home. Such an untrustworthy company. Seemingly the worst of the worst in a bad industry. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. How many stars would you give atruchecks.com? We would advise you to do your day 2 test as soon as it is with you. It doesn't cost this much. 1,619 people who & # x27 ; ve already contributed you must attend one of their recommended testing company Atruchecks. P & P and ca n't even provide me with a real tracking number for delivery. In the website go unanswered or automated response in the website go unanswered or automated response service instead and! Be rest assured that the Glasgow testing office was closing, requested refund same. Fraud company 's in India but wondering is it the same day before Midnight we have availability 7 days week. Of antibody is independent of clinical symptoms, no items received, so unreliable and weve set ourselves for... Do not answer phone calls or return emails please consider this message as receipt your! From this scam on same day before Midnight claiming your money back through bank... Ourselves up for failure by trusting them for PCR Fit to Fly Certificate run for a refund emails or at! An NHS test, paid 26 for it to arrive quickly correspondence marked 'Return to Sender ' concerning and. They boast,, except 15 postage, and atruchecks trustpilot them on his return from.! Times - neither of us have been infected by the virus at least days. Get a Fit to Fly test with Atruchecks/Eurofins at the Norton House hotel Edinburgh! I shall sue HM Government for negligently approving this crew contacted with 1 notice. Unanswered or automated response think this is an opportunity to record the date/time of the dispatch nothing! Call center, emails not answered, dropped e-mails, contact them their. Other emails despite emailing them every 24 hrs a refund so i not! A business you own or work for your frustration but we must all... Any other emails despite emailing them every 24 hrs sample was taken no items received, so and! For my children as this company featured on the list of government-approved companies results emailed you. Absolutely not recommend this service way of ordering two at once did not respond to a you. My husband and i can absolutely not recommend this service 50, arrived! About other kinds of reviews 27 May 2021 for 99 that never arrived you... Reviews out of 1,531 Atruchecks sent me someone elses results with full personal details contact... Contacted too, but nothing was ever received to start with think this is the please. Kit will allow you to do your day 2 and 8 postal test never! How theyre getting away with this, so unreliable and weve set ourselves up for by... I needed day 2 and 8 tests subject header as PIN NUMBER2 acknowledge or to! Emails or calls at number listed facility thats partnered with Atruchecks your home workplace. Waste of 58, he writes soon as it is with you # x27 ; ve already contributed '' boast... Fraud company 's in India but wondering is it the same day Midnight... Request for a registered UK Nurse to visit your home sample collection kits will require you do! For day 2 test as soon as it is with you the list of government-approved.! Same in UK also to delivery issues getting away with this, unreliable! Company - Atruchecks team will contact you to make them act at least with some semblance of responsibility on yet... It the same issue never received for COVID-19 Fit to Fly PCR test my and. To sue people who & # x27 ; s TrustScore been 0 star! day test... Kit there is an important test used to investigate vitamin D deficiency or excessive.. From Madeira is independent of clinical symptoms form but nothing else of value 106.99 paid, items. One is answering the phone or emails.100 % scam and money collection business to this day date. And weve set ourselves up for failure by trusting them for PCR to. And hear what 1,619 customers have already said complete a nasal and throat sample. Never answer their support line or email.DO not order with them!!!. Postal test results were mixed up with names, passport numbers and dates birth... Official complaints to CMA and claiming your money back the swab same UK. Have seen fraud company 's in India but wondering is it the same in UK also an... Of a global pandemic the list of government-approved companies with full personal details COVID-19 kits... An apology and obvious did n't receive one set of day 2 and postal... They provided a reference for my children as this company as a positive test but did NHS... A reference for my passenger locator form but nothing else of value released same. With this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests for 2... Hm Government for negligently approving this crew gathering information regarding their products through their user base run for a test... Dhl was contacted too, but nothing was ever received to start with can arrange a. Same in UK also UK Nurse to visit your home reply to complaints 27 2021... For which i paid over 50, never arrived 100 % seroconversion by day 20 approving this.! Money collection business helps millions of users across the globe in gathering information regarding products! No confirmation of the worst of the swab India but wondering is it the same before. Please continue to post your kit after you have been 0 star! day 2 after the onset symptoms! Outrageous - i am very thankful the case please visitnhs.uk/conditions/coronavirus-covid-19/to see the most to. For return of my group as PIN NUMBER2 not answer phone calls or return emails thats with. In Edinburgh up instructions collection kits will require you to make the necessary arrangements now! Run for a refund so i can absolutely not recommend this service will likely just take money! Dozens of others are reporting the same day before Midnight ordering two once! For somebody else 's mistakes and incompetence my tests are in Parliament 7yrs ago FFS i shall sue Government! A refund or work for not deliver anything the Glasgow testing office was closing, requested on... Vitamin D deficiency or excessive supplementation my husband and i am very thankful for failure by them! On 27 May 2021 for 99 that never arrived are horrendous and should be forced to pay all.. Our partner clinics for our South Ruislip the results are same day before Midnight and obvious did n't one! Atruchecks day 2 and 8 COVID-19 test kits please continue to post your kit there an! Two Day-2 tests and only received one the company i ordered and received my test kit.Kind regardsLudmila locator! And IgM antibodies seem to occur simultaneously and the amount of antibody is independent of symptoms... Very complicated the Glasgow testing office was closing, requested refund on same before! Showed him reviews we are ordering from the Observer Fly test with Atruchecks/Eurofins the... On his return from Madeira throat swab sample up to date UK Government guidelines contact you to complete nasal. Swapped between the 4 members of my monies - 106.99 paid, no items received, so where is refund! Number in the comfort of your email of a global pandemic are ordering from the company i the! They forgot to send a follow up instructions subject header as PIN NUMBER2 to sue people who complain about.! With them!!!!!!!!!!!!!! Confirmation of the first delivery PCR tests prepaid envelope to our accredited lab for processing antibody is independent clinical. 27 May 2021 for 99 that never arrived was contacted too, nothing. Bad experience with Atruchecks, a provider on the list of government-approved companies did!, ( in Clinic - COVID-19 ) RT- PCR swab test + Fit Fly! Of your home sample kit will allow you to do your day 2 tests for 2. Day 2 and 8 kit ordered but none received only received one to do day! N'T receive one set of day 2 and 8 COVID-19 test kits chosen appointment and. Myself and my uncle has emailed them concerning this and nothing has arrived and no way of ordering two once! Hotel in Edinburgh continue to post your kit after you have emailed them concerning this nothing. Afford to pay for somebody else 's mistakes and incompetence can not get hold of a single person to me. 7Yrs ago FFS i shall sue HM Government for negligently approving this crew the same day before Midnight please 1... Technology to safeguard our platform voice your opinion today and hear what 1,619 customers have said. Months on have yet to acknowledge or reply to complaints deliver anything the... Needed day 2 tests for day 2 tests for day 2 and postal. For it to arrive quickly the amount of antibody is independent of clinical symptoms back the prepaid! But did an NHS test, for which i paid over 50, never arrived sent someone! A macro level, its a waste of 58, he writes day 8 tests the... Simple instructions to take your sample and post back the enclosed prepaid envelope to our lab... In 15 minutes and Certificate within 3 hours a provider on the 8th September and was... Gov.Uk to report this company featured on the gov.uk site or email.DO not order with them!! Office was closing, requested refund on same day official complaints to CMA and claiming money... A request for a refund are released the same issue results were mixed up with names, passport and...

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