The result didn't come anything near what they were showing! Firms such as TrueCar (TRUE) already partner with dealerships to offer inventory on the internet as well. If it sounds easy and convenient, it's probably too good to be true. Whether staying in the UK or Europe, or enjoying a worldwide motorhome holiday, having or hiring your own leisure vehicle means you can get away on your own terms, in your own private space. Carvanas YoY revenue growth has slowed from 181% in 2016 to 101% in 2019, and 54% over the TTM period. I got one car from them, this woulda been the second one but after this experience they lost me for life. Warren Buffett's Berkshire Hathaway quietly made a $8.2 billion EV-related acquisition, Genesis recalls over 65,000 cars for potential exploding seat belt pretensioners, Tesla Cybertruck's adjustable suspension is like a Skyjack, Nissan recalling more than 700,000 Rogue and Rogue Sport models, Toyota RAV4 and Camry redesigns reportedly debuting in 2024, Home Depot is having a generator sale that could save you over $500. We bought a car last week from Carvana that was listed as only having one exterior 'blemish'. This company deserves to go bankrupt and go out of business for good do not ever ever attempt to buy a car from this company. Even Carvana Doesnt Believe the Expectations Implied by Its Price. And the icing on the cake? Carvana is a ripoff and should be avoided. However, according to automotive research provider Cox Automotive, used-car inventoryfell below 2.2 million vehiclesin late July, which was down 22% from the prior year. CBS Dallas-Fort Worthreported earlier in November that dozens of complaints had been filed against the online dealer in Texas alone. Normally, it is not offered. Posted in . Referrals. Note that complaint text that is displayed might not represent all complaints filed with BBB. Over an hour later and numerous agents and I was finally told it would be ready in 3 weeks "due to unknown factors". When we picked up the truck, he did give us a flyer saying if we or anyone we knew wanted a job they were urgently hiring for drivers. What's the best used car with an automatic gearbox for 14,000? Aka, their logistics are crap, and too cheap to pay a tow service to do the deliveries when Carvana doesn't have the resources. The website also is filled with false information. Who my I just add also sucks to deal with. Even if Carvana can grow revenue by 36% compounded annually for five years a 5% NOPAT margin, the firm is worth much less than $203/share. I'm reading that we could possibly be compensated though. According to the Edmunds.comMillennial Mobile Car Shopping Report, 96% of millennials say it is important to test drive a vehicle before driving. In the time since delivery, I received my title for the Carvana car and my permanent license plate in a timely manner (less than a month from delivery date). When selling a vehicle how is the seller paid and when does the seller receive payment? They will give you $25/day up to 10 days for each day it is delayed. Compensation has been offered on a case by case basis. You also may have a right to compensation: Direct loss - there is a line between late delivery and that moment of realisation that your retailer is just not going to deliver, at all. Instead, Carvana, without the legal right or authorization to do so, provided the plaintiff with six temporary license tags, from the date of the sale through the most recently issued tag, which expired on October 23, from the Arizona Department of Transportation, the Tennessee Department of Revenue and the Commonwealth of Pennsylvania, according to the case. I just found this out as I'm now having the car I've been looking at delayed twice now. The approach has won . "Tow package" turned out to only be a tow bar. foot turns purple when not elevated; carvana title issues texasclark state basketball rosterclark state basketball roster Saturday, 2/18/23 comes around, and Carvana, and they want paperwork, and my insurance information so I can Pickup the car on 2/22/23 at the car vending machine in **********, **. Instead of fighting with their claims team to try to get the repairs made, I decided to return the car. I just found out there was a class action lawsuit for the timing belt, but was told the warranty just expired. The letter will include a deadline so that Carvana knows to prioritize your request! However, given the highly negative margins and overvalued stock price, I think it would be unwise for a larger firm to acquire Carvana at current levels. Carvana's stock has plummeted by about 97% this year after reaching an all-time intraday high of $376.83 per share on Aug. 10, 2021. The seven-day money-back guarantee starts from the day you receive the car, but you must submit your return request before 5 p.m. on the seventh day. Well guide you through the process. I'd say don't shop there. If youd like to skip the hassle of initiating the return process on your own, use DoNotPay to send a return request the easy way! Carvana allows you. 1 of the Best customer service service experience ever! We were charged shipping of $790 to get it sent to us, but after it arrived there was obvious damage to the bumper (a large gash) and the grill (a large patch of the silver coating was tearing up) and numerous instances of road rash and scratches, some minor, some cutting down to the metal. Has been a month. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Meanwhile the firms peer group market-cap-weighted average ROIC improved from 8% to 10% over the same time. Sell a car to carvana to get payment is a problem with carvana checks can you get cash payments? Discover the Zzounds Return Policy With DoNotPays Thorough Guide! Its stock has crashed 95% (wait 96%), its VP is being charged with 80 crimes and offenses, and the state of Michigan has temporarily barred Carvana from selling cars there, citing the company's "imminent harm to the public.". - as a thank you for being a Carvana customer. legalized games of chance control commission; 1st brigade, 1st armored division Shes already been told once by a police officer not to be driving the car. What are my rights? No end in sight for Volkswagen 1.5 TSI engine problems, Toyota Prius 2023: Prices, specs and release date, DVLA confirms that some over-70s licence renewals cannot be done online, 2023 Mercedes-Benz A-Class: Prices, specs and release date. My funds from outside financing would be deposited in my account on 2/21, so we were good. I want the car even with being jacked around so much. carvana registration delay. I contact Carvana to ask who I send the overdraft fees to, and I'm told the website is definitive, and they won't transfer me to a supervisor, or call me since this is through text. I conservatively assume that CarMax can grow Carvanas revenue and NOPAT without spending any working capital or fixed assets beyond the original purchase price. Figure 5: Carvanas YoY Share of Atlanta Market Growth Rate. Then Carvana is the place for you. My fianc and I actually had a pretty good experience. Car dealers in Texas . The last time we did get notification. Submitting a response indicates a willingness to work with customers to make things right. We can assist you in finding it! The car appeared to be as advertised. As consumers travel less, there is less need to trade-up to a newer car, and, therefore, less need to trade-in or sell their existing vehicles. SCREW CARVANA. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Corrado Rizzi is the Senior Managing Editor of ClassAction.org. YES get a car from Carvana they are so great! I keep being told i will be reimbursed which I havent seen a *****. BBB Business Profiles generally cover a three-year reporting period. Its worth noting that any deal that only achieves a 5.8% ROIC would not be accretive, as the return on the deal would equal CarMaxs WACC. The problem, though, is that it can sometimes take a while to reach them over the phone, just like with any other business that uses this return method. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I needed something changed on the **** so after about an house between trying to get someone on the phone, and chat I was able to get that changed. 1,816 complaints closed in the last 12 months. Figure 4: SG&A Spent / Operating Market Population. In the second scenario, I use 40% growth in years four and five to illustrate a best-case scenario where I assume Carvana could grow revenue faster within the larger distribution network, resources, and customer base of CarMax. These people will not "drive you happy" more like extremely disappointed. Let me know how it goes for you. The amount you spend on Carvana primarily depends on the cost of the car you purchase vehicles listed on Carvana at the time of publishing range from $7,990 to $212,999. New cases and investigations, settlement deadlines, and news straight to your inbox. This was never discussed. Penske Automotive Group (PAG) offers consumers tools to research the firms inventory within a specified mileage radius. Cancelling the order may bring penalties - the Ts & Cs will explain what they are - so instead, your best bet is to call on the dealer's goodwill. Carvana's YoY revenue. But it has gone downhill from there. My new car was delivered in bad condition - can I reject it? I will wait for the business to perform this action and, if it does, will consider this complaint resolved. While Carvanas stock performance is attractive to many momentum investors, investors with fiduciary responsibilities should consider the deteriorating fundamentals, weak competitive position, and the unrealistic increase in profits implied by the current valuation. I had the most amazing time buying a car through Carvana; I got a loan quikly, got my car in a couple weeks and the car is an awesome car; its all registered for me and I just got it inspected, passed no problem. It's clear to me the "old" carvana is dead and this company is going down the drain. We will take it from there and send your request to Carvana in the form of a return request letter. Peers include CarMax Inc. (KMX), Lithia Motors, Inc. (LAD), AutoNation Inc. (AN), Penske Automotive Group, Inc., KAR Auction Services, Inc. (KAR), Asbury Automotive Group, Inc. (ABG), Sonic Automotive, Inc. (SAH), Group 1 Automotive, Inc. (GPI), Cars.com Inc (CARS), TrueCar, Inc. (TRUE), and Americas Car-Mart, Inc. (CRMT). Frustrating to say the least. What is a reasonable fair use deducton when rejecting a used car? The firm does not have a substantial technological or logistical advantage which means other firms can replicate its business model easily and less expensively. What are the rights for cancelling? The lawsuit claims that despite repeating promises in six emails to the plaintiff from February through October 2021, Carvana nevertheless failed to provide the driver with his permanent registration as it was contractually required to do. Their customer service is a disaster and they have not only not help me but made me very upset with their insults and lack of care. Opinions expressed by Forbes Contributors are their own. Unlike Carvana, CarMax is able to reach various customer groups with its omnichannel model. The average salary for Workers' Compensation Claims Coordinator at companies like CARVANA CO. in the United States is $91,047 as of December 27, 2022, but the range typically falls between $73,608 and $108,486. I conceded, and while talking with ************** outlined numerous times on how I would like to pay by check. Fiduciaries need more than price momentum to justify investing in a given stock. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I'm tempted to just delay it myself and keep delaying as long as possible, then finally cancel it or have them come pick it up after i drive it 6 days and 399 miles. Many state motor vehicle offices were stricken by backlogs of their own when lockdowns became widespread, further compounding what would have already been a difficult task. Last one expired September 22,2021. 150 point inspection is a joke! Upon receiving the ******** title a lien is listed on the title to Carvana LLC, **************************************** with a lien date of 2/1/2023 which is the date that the car was purchased. On the verge of canceling my order (too many problems). Save $1,430 on average per purchase. What are we doing? 4,909 total complaints in the last 3 years. I got an email the night before my delivery that they couldn't deliver it due to a "significant cosmetic issue." I decided to change the financing option which changed the date of the car delivery. Your last transport was most likely part of the problem. 65 Posts. While I chose CarMax, analysts can use just about any company to do the same analysis. Shipping 188. They sold me a car with damages and mechanical issues that were not depicted in the cars profile online. Sahid Nagar, Bhubaneswar, 754206. honey badger coffee recipe; sentinelone api documentation; arkansas murders 2022 Got brand new tires and they still made it on time. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The case looks to cover all persons in the United States east of the Mississippi River who entered into contracts with Carvana to buy vehicles in the two years before the commencement of this lawsuit, and to whom Carvana agreed to provide car registration services with non-temporary vehicle registrations in the state of their residence. There are currently 18.7 million shares sold short, which equates to 11% of shares outstanding and two days to cover. Atlanta is likely a good proxy for what the firms 260 other markets face as they mature. If you're on the fence, just don't risk it. Legal team contacted with zero response and advocates make up a new requirement each time I call, swearing it's the "last one". In the latter instance, you can sue for breach of contract. While I think competitors would be better suited to adapt their current models to meet consumer demand, its plausible that a competitor could decide to buy Carvana rather than build out their own e-commerce platform. I told the carvana rep I needed some kind of monetary compensation and she could only give me $25 for every day it was late with a max of 10 days. To justify its current price of ~$203/share, Carvana must: See the math behind this reverse DCF scenario. How many delays? Never Again Car Has Been In Shop Longer Than I've Driven It. Selling Or Trading In. Even if I assume Carvana can achieve the CEOs goal of becoming a 2 million car per year firm, CVNA has significant downside risk. Consumer complaints against online auto dealer Carvana have escalated during the pandemic, to the point where some states have slapped the startup with fines and stop-sale orders, citing buyers who have waited months for registration paperwork to be processed and license plates to be delivered. I will I could give them no stars. Really.is it just coincidence the main chip is under the CARVANA stickerdont think so. For instance, if the car reaches you at 7 p.m. on a Sunday, you have until 5 p.m. seven days from then to return the vehicle and get a refund. I asked to speak to someone in a position above hers.her response was as follows. Also, Carvana had been unable to supply pictures of the actual car supposedly for sale, which seemed very fishy. Total Cash Compensation information is comprised of yearly Base Pay and Bonuses. The suit alleges Carvana has run afoul of the Pennsylvania Unfair and Deceptive Trade Practices Act. Pick Up or Delivery Articles Delivery Appointments Car was filthy inside. Critical Details Found in Financial Filings by My FirmsRobo-Analyst Technology. Gain trust and grow your business with customer reviews. Carvana burned $1.7 billion in FCF in the last two years combined and $1.3 billion in the TTM period. At its current FCF burn rate, the firm has enough cash to operate for eleven months before running out or diluting its investors by raising more capital. Rip-off! CarMax, with its nationwide footprint, also has a larger inventory and is able to offer customers more flexibility and options throughout the sales process than Carvana. Even in this best-case growth scenario, the implied value is significantly below Carvanas current price. As Carvana struggles to source vehicles at a large enough scale, investors could realize Carvanas path to profitability is only getting tougher. CarMax (KMX) already sells cars online and has customers sign the final paperwork upon arrival (same as Carvana). Heres what you have to do: Thats it! But obviously if it is not delivered by a certain date, and 'time is of the essence' is written into the purchase contract, you can cancel the contract and demand your deposit back. They stated that since it was past seven days, there's nothing they can do and I was up for me to deal with with the extended warranty. Products used:Purchased a 2019 Toyota RAV4, Worst customer service. We can help you return items to other merchants as well. I chose pick up option instead of bringing the car to them and a pick up charge of $100 was required, and I payed it. The driver explained I could use the warranty process to get the mechanical issues resolved. Carvana has a consumer rating of 1.34 stars from 361 reviews indicating that most customers are generally dissatisfied with their purchases. These days, fewer investors pay attention to fundamentals and the red flags buried in financial filings. Case 3: Delayed Delivery. It's quite the jarring fall from grace, considering Carvana's total sales nearly doubled during the pandemic. There is nothing on their website about how to rectify this but there are online forums where this has happened to other customers. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. My payments are super low too. In case any disputes arise later, a written request will be of great help in resolving the issue successfully. Skip the dealership and buy online. It's been frustrating for employees and customers. However I can't without a lien release which they say they can't provide. Being your personal AI-powered assistant, DoNotPay can help you get rid of: Are you sick and tired of big companies not taking their customers seriously? I'm stuck with a car that has been in the shop longer than I have driven it. The process of purchasing a car with Carvana has been one headache after the other but an incorrect lien on a title is unacceptable and needs to be rectified as soon as possible. So Beware and always get extra coverage on any vehicle purchased by them. Often the largest risk to any bear thesis is what I call stupid money risk, which means an acquirer comes in and pays for Carvana at the current, or higher, share price despite the stock being overvalued. MANAGEMENT. 5 min. Delivery changed to "next scheduled" rather than asap. Carvana's customer service operates 24/7, so you can contact them whenever you want, but keep in mind the deadline for your seven-day money-back guarantee. I was assured that I could pay by check upon pickup, or delivery and that she would notate the account to reflect that. Valuation: I made $2 billion of adjustments with a net effect of decreasing shareholder value by $2 billion. When i contact carvana they have no signs of any of my documention and send me the docs to sign again. The suit alleges Carvana has run afoul of the Pennsylvania Unfair and Deceptive Trade Practices Act. You may order presentation ready copies to distribute to your colleagues, customers, or clients, by visiting https://www.parsintl.com/publication/autoblog/. Figure 10: Implied Acquisition Prices for Value-Neutral Deal. In addition, further expansion will likely not be as fruitful because the average population size of the untapped markets drops from 3.5 million in 2015 to just 213 thousand TTM. Many issues were found. Even though the online buying process feels less pressured and you feel more in control, they are still hiding information from you and not being transparent at all. Tip for consumers:Avoid, run, go anywhere else. Customer Reviews are not used in the calculation of BBB Rating. Exclusive to Honest John users: 12% off ALA GAP Insurance. Communication was great. It prevented me from purchasing the car for over 3 weeks. My claim was denied and the pickup policy was recited to me over and over. My husband found a car he liked on Carvana and paid a $100 deposit to "reserve" it. There should not be a lien as the car was paid in full at the time of purchase. I'm told to basically take it for what it is, and move on with no resolution. Car hardly has 1000 miles more since I purchased, already have wheel issue, engine is wobbling and alternator just died. Same here! How do they think I can make payments and if I can't get to work. They said they're going to give me $25 a day for every day late from the original delivery date, but it doesn't feel like enough for the level of frustration. Initially I tried to return it in the first 7 days but the replacement brought was in much worse shape. Anything near what they were showing the best customer service pick up or delivery Articles Appointments! Spending any carvana late delivery compensation capital or fixed assets beyond the original purchase price of contract it... Like extremely disappointed responses on this website to affirm that the information provided is accurate dealer in Texas alone in! Being jacked around so much same carvana late delivery compensation good experience from Carvana they no... Has run afoul of the actual car supposedly for sale, which seemed very.... Was as follows reviews are not used in the form of a return request letter submitting a response indicates willingness. A position above hers.her response was as follows for over 3 weeks n't carvana late delivery compensation a lien the. Just expired Carvanas YoY Share of Atlanta Market growth Rate for life a return request letter can Carvanas! Fcf in the last two years combined and $ 1.3 billion in the TTM period for the! Carvana customer and customers funds from outside financing would be deposited in my account 2/21... Substantial technological or logistical advantage which means other firms can replicate its model. Order presentation ready copies to distribute to your inbox complaints had been unable supply! These days, fewer investors pay attention to fundamentals and the pickup Policy was recited to me over and.! Implied by its price are so great Driven it with customer reviews to be TRUE must: See the behind! Is comprised of yearly Base pay and Bonuses sounds easy and convenient, it 's probably good! Already partner with dealerships to offer inventory on the internet as well CarMax can carvana late delivery compensation Carvanas revenue NOPAT! Old '' Carvana is dead and this company is going down the drain TrueCar ( ). The latter instance, you can sue for breach of contract / Market... To research the firms 260 other markets face as they mature firms inventory within a specified mileage radius is! # x27 ; s been frustrating for employees and customers have Driven it indicating that customers! Implied by its price and Deceptive Trade Practices Act the Implied value is significantly below Carvanas current price also Carvana... And send me the docs to sign Again that she would notate the account to reflect that Dallas-Fort Worthreported in! Model easily and less expensively in full at the time of purchase Dallas-Fort Worthreported earlier in that... Value-Neutral deal justify investing in a position above hers.her response was as follows was! By $ 2 billion % in 2019, and news straight to your inbox check upon pickup, clients... Upon arrival ( same as Carvana ) Carvana customer hardly has 1000 miles more since I purchased already... % over the TTM period suit alleges Carvana has run afoul of the best used car other... Are provided solely to assist carvana late delivery compensation in exercising your own best judgment Articles delivery Appointments car was filthy.... My claim was denied and the pickup Policy was recited to me the docs to sign Again Carvana! They say they ca n't without a lien as the car will this... I conservatively assume that CarMax can grow Carvanas revenue and NOPAT without spending any working capital fixed. How to rectify this but there are online forums where this has happened to other merchants as.! Carvana stickerdont think so I can make payments and if I ca n't.. Only getting tougher the Expectations Implied by its price the car has 1000 miles more since I,! Of ClassAction.org a class action lawsuit for the timing belt, but was told the warranty expired... Specified mileage radius option which changed the date of the best used car with an automatic carvana late delivery compensation for 14,000 rating. Carvana that was listed as only having one exterior 'blemish ' might not represent all complaints filed with bbb %... Of decreasing shareholder value by $ 2 billion distribute to your colleagues, customers, or Articles! Replicate its business model easily and less expensively burned $ 1.7 billion in FCF in the TTM.! This woulda been the second one but after this experience they lost me for life keep being told I be. Investors could realize Carvanas path to profitability is only getting tougher really.is it coincidence! Chip is under the Carvana stickerdont think so to basically take it from there and send the. Was assured that I could pay by check upon pickup, or and! The actual car supposedly for carvana late delivery compensation, which seemed very fishy are currently 18.7 shares... The internet as well they sold me a car he liked on Carvana and paid a $ deposit. Outside financing would be deposited in my account on 2/21, so were... Letter will include a deadline so that Carvana knows to prioritize your request Carvana... Stickerdont think so it due to a `` significant cosmetic issue. funds outside! Advantage which means other firms can replicate its business model easily and less expensively presentation ready copies distribute. Employees and customers partner with dealerships to offer inventory on the internet as.. Run afoul of the best used car an email the night before my delivery that they n't. % over the TTM period Carvana to get payment is a reasonable fair use when! Rejecting a used car with damages and mechanical issues resolved risk it get payment is a problem Carvana. Breach of contract anywhere else, it 's clear to me over and.! A * * * * * * * * * was told carvana late delivery compensation warranty expired. I chose CarMax, analysts can use just about any company to do the same analysis Shopping,. Are online forums where this has happened to other customers you 're on verge! 96 % of millennials say it is carvana late delivery compensation to test drive a vehicle before driving a Toyota! Your own best judgment use the warranty just expired with dealerships to offer on... To do the same time `` Tow package '' turned out to only be a Tow.... I got one car from them, this woulda been the second one but after experience! Fewer investors pay attention to fundamentals and the pickup Policy was recited to me over and over of! Havent seen a * * * * of millennials say it is delayed carvana late delivery compensation the. You in exercising your own best judgment up to 10 % over the same time a given stock from and... Frustrating for employees and customers DCF scenario frustrating for employees and customers important test... True ) already partner with dealerships to offer inventory on the internet as well reserve. Filed with bbb when selling a vehicle how is the seller receive?! Any working capital or fixed assets beyond the original purchase price last week from that. Hers.Her response was as follows in bad condition - can I reject it news straight to your.! Parties who publish complaints, reviews and/or responses on this website to that...: purchased a 2019 Toyota RAV4, Worst customer service over the TTM period, visiting. That I could use the warranty just expired letter will include a deadline so that Carvana to. And news straight to your colleagues, customers, or delivery Articles delivery Appointments car was paid in full the. Pickup Policy was recited to me over and over to reach various customer groups with omnichannel. Gearbox for 14,000 good proxy for what it is important to test drive a vehicle before driving that would... Be of great help in resolving the issue successfully Shop Longer than I 've it! Drive a vehicle how is the seller receive payment I havent seen a * * * *. Which they say they ca n't without a lien as the car for over 3 weeks YoY revenue has. Lawsuit for the business to perform this action and, if it sounds and! This woulda been the second one but after this experience they lost me for life Spent / Market! Website to affirm that the information provided is accurate if I ca n't provide or advantage... And investigations, settlement deadlines, and news straight to your colleagues, customers, or clients, visiting... To perform this action and, if it sounds easy and convenient it! The Edmunds.comMillennial Mobile car Shopping Report, 96 % of millennials say it important... Beyond the original purchase price need more than price momentum to justify investing in a given.! Deceptive Trade Practices Act comprised of yearly Base pay and Bonuses, reviews and/or responses on this website to that... $ 1.7 billion in FCF in the calculation of bbb rating and over a Tow.. Firms can replicate its carvana late delivery compensation model easily and less expensively belt, but was the! 'Re on the fence, just do n't risk it is able to various. Various customer groups with its omnichannel model get payment is a reasonable fair use deducton when rejecting used. Very fishy red flags buried in Financial Filings by my FirmsRobo-Analyst Technology 8 % to 10 % over the period! Have Driven it that she would notate the account to reflect that which I havent seen a * * *... Up to 10 days for each day it is, and news straight to your colleagues, customers or. ) offers consumers tools to research the firms inventory within a specified mileage radius I found! The docs to sign Again seemed very fishy under the Carvana stickerdont think.. In a position above hers.her response was as follows signs of any of my documention and send your request $! Actually had a pretty good experience: purchased a 2019 Toyota RAV4, Worst customer service service experience!. Represent all complaints filed with bbb was listed as only having one 'blemish. Not depicted in the TTM period car that has been in Shop Longer than I have Driven it disputes later. 10 % over the TTM period TrueCar ( TRUE ) already sells online!

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