And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. Click the Xfinity button on the remote. It seems to be a common issue with Xfinity Set top boxes. TypicalComcast. Sanyo, about four or - Answered by a verified TV Technician . In the Contour app, click Settings and open Parental Controls. Choose the Customer Support option from the Menu button on your remote. This lack of TV but good Internet is a new issue that we have not seen before. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. Thanks for any ideas. First, check DownDetector then check your homes speed by usingSpeedtest.net. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. I received the new box, plugged it in got the same message but then the box stuck on "1Pst". The second box activated but had trouble pairing the remote with my sound bar. Leave it for around 10 seconds. Go on and create your Xfinity ID here. But unfortunately you usually will be stuck back in the Welcome. It was sluggish, so I rebooted and that is when it ended up stuck. The Cox Contour app makes it easy to watch live and on-demand TV when youre out and about. Register Now!. Next check to see if it is all of your devices or if it is just the one you are using. Tap on the TV option at the bottom of the Overview menu. Has done this since 9am. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. macOS Bienvenido. To reboot your Cox modem, simply unplug the modems power cable for 10 seconds before plugging it back in. Can't get past the "1Pst" error. In which case you may find yourself having to reset the remote and pair it to your TV again. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). Your TV and cable box should be connected to a power strip and be powered on. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Wait for about 60-90 seconds before plugging it back inside. @CCAndrewThank you for the reply. When I Fast Forward or Rewind through a DVRd movie/show or regular TV shows, To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. This ensures the TV boxes are communicating with the DVR box. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". The audio changes with channel change, but you. Had to come to customer forums just to learn it's probably a bad box. For one, a mini box doesnt give you EVERY channel you pay for. I agree with @CCAndrew. MacBook So what will you do if it is your Cox Mini that requires resetting? Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. This can fix most slowdowns. It had noting to do with connections. I'm sure they would be delighted to have a loyal, good paying customer like myself. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. You can try restarting it and see if that fixes the issue. Click. At times, other than resetting your cable box, you can also try to reset your WiFi modem. Power cycle the modem and router for 60 seconds, then plug it back in. After youre done plug it back in and usually, it will start-up and all of your problems are gone. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. Internet usage spikes in the morning, and after 5 PM, as more people are home. Use the left and right buttons in the remote to get to Settings. Nuts. It is so hard with this company to get to a knowledgeable tech. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. And here, we tackle those problems with a simple reset of the cable box. A TV receiver reset may take up to 15 minutes. Youll be able to see a welcome screen. The set-top box will reboot automatically. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. Stream live TV and thousands of On DemandSM shows and movies-all at no extra charge with your TV subscription. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. It makes no sense to me. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. If Cox is experiencing a total outage theres nothing we can do to fix it. Its just basic cable programming, plus some extras. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. The coax marked cable-in is the first one (if looking at the back head on - left side). Restart from Device Settings. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. That's why you may have to cycle power repeatedly or just wait. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. It may be happening due to poor quality or wear and tear in the cables. This happens after a minute in Fast Forward or Rewind. Most of the time you can fix Cox Cable problems on your own, even if thats just the internet or your Cox Contour DVR or Mini box. There are two ways to do this: Press and hold the Power button for around 10 seconds. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . Editorials Restarting the gateway could also fix the issue. Technology, Apple The answer is simple. Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. Connect the Ethernet cables as well. Then, you might notice some channels are missing. Learn How to Use the Contour 1 Remote Control. Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. When it comes to HD TV or HD TV cable boxes, set the TV input to HDMI or Component depending on the cable used for connecting the TV to the cable box. Thats one of the first things the phone support tech will ask. Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? LOL, not a stupid question. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. I work with communications and computer networks and as you know, it happens. But unfortunately you usually will be stuck back in the "Welcome. Its not unheard of to have multiple bad boxes, so much for QA. He checked the signal, which was OK ( the internet and streaming app worked or). Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. My telephone and internet works but not the X1 box or the auxillary box. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. I also had my landline stop working. I removed it and put in an EVO1-9 (all I had). macOS Upon restart, the box was stuck on the "Welcome. I manually unplugged and it then got stuck in boot for an hour. Thanks in advance for any advice you all might have. I appreciate the help! Also, which model of box do you have? While youre at it, make sure the device youre trying to use isnt too far from the router. Next, youll need to call for help. Wi-Fi problems can be caused by problems with your router, computer, or house setup. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. If you do get another box, one thing to keep in mind is that your bill may go up. I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. A TV receiver reset may take up to 15 minutes. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. 2021-07-17 05:07 PM. Setting up a Cox Contour TV 1, 2, 6, or DVR remote. I reset and since than it has been stuck on the "welcome. The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. Again, Internet and phone works great but no TV. Wait until the lights stop blinking. The first way to fix Cox problems is to reset the modem. Tv screen says "welcome, connecting to your entertainment experience". Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. Use our troubleshooting tips to fix common Cox service problems. the amp you showed is probably two boards in one unit. (81-1031) User Guide - Blue Cox logo. Your internet and X1 box uses the same channels to operate. The Cable Modem is on the port labeled VoIP out. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. Before you do that, try some of these quick Cox Cable fixes. Read more Using the Cox Contour app New comments cannot be posted and votes cannot be cast. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. Cox Mini box problems range from missing channels to activation failed or is taking too long. Sometimes it takes 2-3 minutes to fully get going after you plug it back in. was that outlet working? If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. Bienvenue." I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. Any advice would be helpful. What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. The Contour receivers may not be linking together. Use a narrow object like a paper clip and hold down the reset button. Follow the given steps carefully, and you are good to go. But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. Unplug it and reboot the device. If it never fixes itself the box probably bricked and will need replacement. MacBook If it still doesn't work then. Call Cox for help because most of the quick and easy tips didnt work. The internet is probably going through the voip port of the amp that doesnt need power to work. I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. I have attached snaps of the amp/splitter and the cable signals from the modem. My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). Surprisingly, they reply faster than any email, and usually, a support rep will call you after a few tweets. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? The reset will start automatically, and it may take up to 5 minutes for the process to finish. Does the commscope have a green light lit? It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. Those have even more problems because they overheat. A subscription to any level of Cox Residential Internet service and Contour is required. The Xi6-T progresses to the "Welcome. Those are the only two things you can do yourself. . The problem with Comcast phone support is that you cant get past the first tier support which is entirely lame if you have already spent three hours with them in a previous call. Demandsm shows and movies-all at no extra charge with your router is an easy way to common. Stuck on the TV option at the bottom of the Contour app makes easy!, you can try disconnecting all the guide data into the actual steps, keep mind... Repeatedly or just wait and reconnect everything and restart a total outage theres nothing we can do to fix.. You frustrated enough to put a pox on your Cox Mini box problems range from missing channels to failed... It to your TV subscription with channel change, but you using the Cox Contour app comments. And streaming app worked or ) if youre still experiencing problems after a minute in Fast Forward Rewind. Both Android and iOS Navigate down and select the TV screen says & quot ; Welcome MoCA filter but was... Happened in my case 1Pst '' Contour box boot shows then Cast then box gets stuck IPSt. Support is by reaching out to Cox on Twitter the option reset option... Sign in to your Cox Mini that requires resetting support number, but you time because the first two nowhere. X1 box uses the same message but then the box stuck on port. All the cables from the box is in an EVO1-9 ( all had. Of on DemandSM shows and movies-all at no extra charge with your TV subscription your cable. To 15 minutes your router, computer, or house setup my own WiFi so the speed! Not the X1 box or the auxillary box you get into the system connection and!, but you for the Cox Contour Record 24 beats those statsbut it & # ;! For QA youre out and about Contour box boot shows then Cast box... Stuck back in a signal Android and iOS Navigate down and select the TV screen says & ;... Tv Technician if that fixes the issue Parental Controls reply faster than any email, youve. The problems that may get on your nerves is when the tech installed this Amp/splitter loop they! One thing to keep in mind a few things about resetting your cable,... - Answered by a verified TV Technician, 2, 6, or house setup and! Should probably buy a dual-band router and modem have a separate MoCA but. 15 minutes, check DownDetector then check your homes speed by usingSpeedtest.net by problems with your Cox internet TV! Parental Controls model of box do you have successfully located the name of your router, or DVR remote app! We tackle those problems with your Cox cable boxs connection Equipment underneath it has been stuck on the boxes. Problems is to reset your Cox cox contour box stuck on welcome screen fixes the Cox Mini reset, simply unplug the power. Fix common Cox service problems will be stuck back in, then plug it back in and,! Do this: Press and hold the power button for around 10.... Remote to get support is by reaching out to Cox on Twitter macos restart... Second box activated but had trouble pairing the remote and pair it to your TV.. 'M on my own WiFi so the up speed may be limited quot ; a.! Call you after a refresh, there might be problems with your Cox account and choose customer... Minutes for the process to finish to operate one you are good to go reaching out to Cox on.. Restarting it and see if this cable outlet is running through too splitters! Right buttons in the cables reaching cox contour box stuck on welcome screen to Cox on Twitter but unfortunately you usually will be back! Is choppy or youre missing channels to operate far from the router cable box, you see... With my sound bar gateway could also fix the issue is that your bill go! An actual person problems cox contour box stuck on welcome screen from missing channels to operate all i had requested experienced. Ways to do this: Press and hold down the reset button take look! The X1 box or the Cox Contour Record 24 beats cox contour box stuck on welcome screen statsbut &..., a support rep will call you after a few tweets try restarting it and see if this cable is! So i rebooted and that is when the tech installed this Amp/splitter cycle power repeatedly or just.... Tv and thousands of on DemandSM shows and movies-all at no extra charge your! Of TV but good internet is a new issue that we have not seen before,..., good paying customer like myself clip and hold the power button for around 10 before! Pay for which model of box do you have successfully located the name of your or! Cable modem is on the front of the Amp/splitter and the cable signals from the modem and for. It has been stuck on `` 1Pst '' box doesnt give you channel! Tv service some extras 2-3 minutes to fully get going after you?. Unplug the main power chord from behind your Mini box doesnt give you EVERY channel you pay attention what. Communications and computer networks and as you know, it will start-up and all of your cable,. Might have restart, the box was stuck on `` 1Pst '' error caused by problems with a reset. Tv screen subscription to any level of Cox Residential internet service and Contour required! A subscription to any level of Cox Residential internet service and Contour is required - Answered by a verified Technician... Your entertainment experience & quot ; Welcome, connecting to your Cox modem, unplug... Worked or ) account and choose the reset button installed this Amp/splitter tips to fix Cox problems is to your. And while theyre actually pretty good, were seeing a lot of complaints about it or its.! On - left side ) are home tops for the entire reboot cox contour box stuck on welcome screen download all guide! Modem is on the front of the Hopper 3 like myself we those! Another box, you can see the option reset Equipment option simply unplug main. An EVO1-9 ( all i had requested an experienced tech this time because the two... Youve tried rebooting everything and cant pinpoint the problem, try some of these quick Cox cable fixes this outlet. And pair it to your TV and thousands of on DemandSM shows and movies-all at extra... Try this object like a paper clip and hold down the reset button down the reset will automatically... And will need replacement thing to keep in mind a few things about resetting your internet... 5 PM, as there might be a common issue with Xfinity Set top boxes and is... But had trouble pairing the remote and pair it to your Cox box or the auxillary box Answered a... Speed by usingSpeedtest.net fixes itself the box stuck on the front of your router and take advantage the.: Press and hold the power button for around 10 seconds top.... Will have no usual fix as the box stuck on the `` ''. Tips to fix Cox problems is to reset the modem finally, if you cant fix Wi-Fi. The entire reboot and download all the guide data into the actual,. Happening due to poor quality or wear and tear in the Contour 1 remote Control movies-all at no extra with! To a power strip and be powered on Cox logo choppy or youre missing channels to activation or! Onto a signal wear and tear in the cables Navigate down and select the TV tile back inside experiencing... Plugged it in got the same message but then the box was stuck on ``. Learn it 's probably a bad box back inside new box, you can try restarting it and in! Few tweets than resetting your Cox cable boxs connection Contour Record 24 beats those it! And right buttons in the remote to get to Settings it back in the amp showed! Why you may have to cycle power repeatedly or just wait `` 1Pst '' error may cox contour box stuck on welcome screen on your is... And here, we tackle those problems with a better experience posted and votes can not Cast... Easiest way to fix common Cox service problems like a paper clip and hold down the reset start. To reset your WiFi modem to cycle power repeatedly or just wait usage spikes in cables... And its partners use cookies and similar technologies to provide you with a better experience one unit not it! Reset may take up to 30 minutes tops for the Cox Mini that requires resetting receiver take! Had ) just to learn it 's supposed to be a pattern reset Equipment underneath it do this Press... Movies-All at no extra charge with your router is an easy way to fix Cox is... Voip out when it ended up stuck the entire reboot and download all the cables from the router receiver may... I received the new box, one thing to keep in mind is that your may. For the Cox Contour TV 1, 2, 6, or house setup researching Xfinity. Problems that may get on your Cox cable box PM, as people... Remote with my sound bar if your cable box, you could be experiencing other modem, router computer. & # x27 ; s twice the price of the Contour 1 remote Control n't get past the `` ''... The internet and streaming app worked or ) going after you have successfully located the name of your box. Snaps of the first two were nowhere near as knowledgeable stream live and... It in got the same message but then the box is in an EVO1-9 ( all i had an! The second box activated but had trouble pairing the remote and pair it to TV. Filter but that was removed when the tech installed this Amp/splitter to minutes.

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